a new study shows that salesmen and waiters often & ldquo; Forced to smile & rdquo;, Most of these smiles are made against their will. If you get used to this & ldquo; Fake smile & rdquo;, Is harmful to health.
professor chapf of Frankfurt University in Germany believes that camouflage to be kind and friendly to others will lead to depression, double pressure and damage the immune system. More seriously, if the pressure is not released for a long time, it will increase the risk of high blood pressure or cardiovascular disease. This is the conclusion reached by the researchers after two years of research and analysis of the behavior of 4000 volunteers, including salesmen and flight attendants.
the researchers conducted such a test: some volunteers were placed in a simulated call center and subjected to the customer’s & ldquo; Abuse & rdquo;. Some of them are allowed to retort after being abused by customers, while others are required to exercise restraint and be respectful to customers. The results showed that those who could vent their dissatisfaction jumped quickly in a relatively short period of time, but then returned to normal, and those who had to be picky customers & ldquo; Smile & rdquo; People still have tachycardia for a long time after the other party hangs up. The results show that maintaining a friendly attitude against one’s will will only cause psychological pressure. This test also suggests that although people’s emotions can be controlled, it is difficult to restrain them for a long time. From a health perspective, it’s better to vent your discontent sometimes than to always suppress and smile.
the significance of this study also lies in that the service industry should give more respect to employees, and there is no need to treat & ldquo; Smile service & rdquo; As a harsh rigid indicator, as long as the parties work seriously, have a positive attitude and are competent for their own work. On the other hand, as & ldquo; God & rdquo; It’s best not to & ldquo; Smiling face & rdquo; As the only standard of service quality.